JDC 2026 NOMINEE |
Outstanding Industry Partner Award
DAIKIN MALAYSIA SALES & SERVICE
Distributor of Daikin air conditioners and Dewpoint products in Malaysia
Daikin Malaysia Sales & Service (DMSS) distributes, markets and services Daikin air conditioners across Malaysia. As part of the Daikin Group of Japan, the company supports residential and commercial customers through its ten branches, headquarters and three service centres, backed by a nationwide network of more than 1,000 dealers.
ABOUT THIS ENTRY
Daikin Malaysia Sales & Service Sdn. Bhd. (DMSS) distributes Daikin air conditioners (unitary products) and Dewpoint products in Malaysia. Based in Petaling Jaya, Selangor, it is a subsidiary of Daikin Malaysia Sdn. Bhd., which operates under Daikin Industries, Ltd., founded in Osaka, Japan, in 1924. The company’s history dates back to 1975, when it was established as the trading company Group Associated Sdn. Bhd. It took on the YORK distributorship in 1978, began producing and distributing Dewpoint products in 2010, and adopted the name Daikin Malaysia Sales & Service in 2016. Its current product range includes the Air Creator series, which combines an air conditioner with an aroma-diffusing air purifier.
WHY THIS ENTRY STANDS OUT
DMSS describes its service commitment as delivering the highest level of service quality through promptness, reliability and kindness. Its branches and service centres, including locations in Sabah and Sarawak, support after-sales service nationwide, complemented by a call centre, a Customer Care Centre and a remote monitoring system designed to help predict potential malfunctions. DMSS holds MyHIJAU Mark certification for its R32 inverter split air conditioners. The company also lists several recognitions, including the Reader’s Digest Trusted Brand 2025 (Platinum), the Putra Brand Awards from 2021 to 2023, and the Platinum Winner recognition for Business Leadership in Sustainability at the Malaysia Green Building Council Awards 2024.
COMPANY
Daikin Malaysia Sales & Service Sdn. Bhd.
Petaling Jaya, Selangor, Malaysia
CONTACT PERSON
Lee Mei Wei
Product Senior Manager
Company Profile
Company Type
Private Company
Business Activity
Wholesale distribution, marketing and servicing of air conditioners
Location
Petaling Jaya, Selangor, Malaysia
Brand
Daikin; Dewpoint
Signature Range/Product
Air Creator series (air conditioner and aroma-diffusing air purifier)
Website
Category
Outstanding Industry Partner Award